FAQ Casual Wear

CAN ITEMS BE CHANGED?
AS WE WORK ON A PRE-ORDERING SYSTEM WE ARE NOT ABLE TO EXCHANGE PRODUCTS. WE ARE AN ECO-FRIENDLY COMPANY AND HAVE VERY LITTLE STOCK TO BE SURE WE HAVE NO OVER-STOCK ITEMS DUMPED SOMEWHERE IN A 3RD WORLD COUNTRY. IN CASE YOU ARE NOT HAPPY WITH YOUR PURCHASE, YOU CAN REQUEST FOR A REFUND.

ARE THERE IMPORT DUTIES TO BE PAID?
MOST SAVAGE TURTLE PRODUCTS ORIGINATE FROM THE EUROPEAN UNION. WHEN YOU ORDER FROM OUTSIDE THE EUROPEAN UNION IN SOME CASES IMPORT DUTIES ARE CHARGED BY CUSTOMS IN YOUR COUNTRY AND THESE HAVE TO BE PAID BY THE CUSTOMER. THESE DIFFER FROM COUNTRY TO COUNTRY.

WHERE IS MY PACKAGE AT THIS MOMENT?
YOU WILL RECEIVE AN ORDER CONFIRMATION INCLUDING A TRACKING LINK AS SOON AS YOUR PACKAGE LEAVES OUR WAREHOUSE.

WHO HAS TO PAY FOR THE RETURN SHIPPING COSTS?
THE CUSTOMER HAS TO PAY FOR THE RETURNING COSTS.

I ASKED FOR A REFUND, WHEN WILL I HAVE MY MONEY BACK?
WE WILL PROCESS YOUR REFUND AS SOON THE ITEM(S) ARRIVE AT OUR WAREHOUSE. IT MAY TAKE UP TO 3 WEEKS FOR YOUR REFUND TO ARRIVE AT THE ORIGINAL METHOD OF PAYMENT.

WHAT SIZE SHOULD I PICK?
WE HAVE ADDED A SIZE CHART ON EVERY GARMENT PAGE SO PLEASE CHECK CAREFULLY.